The majority of our textile products are made are made at our manufacturer in southern India. They are GOTS certified and we personally audit them to ensure the working standards are to the highest quality for their team. Our knits are made in northern India while our woven seagrass baskets are made in Vietnam.

An independent testing and certification system for textile raw materials, intermediate and end products is carried out at all stages of production. Most importantly, our supplier is certified in product class I which applies to textile items for babies and toddlers up to 3 years, which is the most stringent criteria applied, forbidding the use of harsh chemicals including as azo dyes and formaldehyde.

We are constantly striving to be more eco-friendly as a business. We only use GOTS (Global Organic Textile Standard) Certified Organic Cotton and GRS (Global Recycling Standard) Recycled Polyester. Our dyes are also GOTS certified. All of this ensures our impact on the environment is much less. Please see our 'Do Good' section for more information.

We use GOTS certified organic cotton, GOTS certified organic dyes and GRS certified recycled polyester.

Organic cotton is really important to us. The impact that cotton production has on our environment is pretty costly. Regular cotton production uses harsh pesticides. These run off with rain water into the local rivers, contaminating water supplies and the local ecosystem. This can have a devastating effect on the health of the community and habitats. Organic cotton production doesn't use these harsh chemicals, therefore preserving a healthy, happy community and ecosystem!

Please see the specific product page for it's care instructions.

We are pleased to offer personalisation on our Advent Calendars, Present Sacks and Stockings in our Christmas Collection. A few styles are not available to personalise as these have limited stock.

When on the product page, if personalisation is available, you will see the 'Add Personalisation' section. When selected you are then prompted to choose the font, thread colour. Type the name into the text box shown - please note, this is case sensitive, so include any capitals, lowercase and punctuation characters exactly as you would like them to appear on the products. There is a 10 character limit. Then simply select the font and thread colour of your choice from the options and add to the product to your basket.

Once you have placed your order, you are unable to make further changes. However, if you have noticed an error upon receiving your email confirmation, please get in touch with our customer service team immediately and they will advise if it is possible to accommodate any changes. Unfortunately, we are unable to guarantee this.

Our products are personalised in the UK by our brilliant embroidery partner. They take care and attention to ensure the most beautiful embroidery on each product.

Please allow up to 5 working days from placing your order to the delivery of your personalised product. All personalised products are sent 1st Class via Royal Mail and will arrive separately to any non-personalised products in your order.

Personalised products are non-refundable, so please ensure you are 100% happy with your selection of product and choice of text, font and thread colour before placing your order.

Avery Row does not accept any responsibility for returns, exchanges or refunds in the case of the customer selecting the incorrect product, inputting the incorrect text or selecting the incorrect font or colour.

Should you have an issue with your personalised product, please contact our customer care team.

Currently our personalisation service is only available in the UK. We are working hard to make it available to all International orders.

Currently our personalisation service cannot be send products with gift service. We are working hard to make it available. If you have placed an order with gift service and a personalised product our team will be in touch.

If your order hasn't been despatched yet then we can of course make changes to your order. Please contact us and we will do our best to assist you.

If your order hasn't been despatched yet then we can of course amend your shipping address. Please contact us and we will do our best to assist you.

We do indeed! You can enjoy 10% off your first order with us as a little welcome treat. Simply subscribe to our newsletter for your code to land in your inbox.

Coming soon!

If you have a voucher or discount code you add this once you are at checkout.

Yes. All transactions are secure and encrypted and we don not store any of you payment information.

Yes, we offer a digital gift card with a range of amounts.

Please contact us to request your VAT receipt and we will email this over to you.

We offer a range of UK delivery options including FREE standard shipping on order over £80.

Standard Shipping
£4.95 (free on orders over £80)
Royal Mail Tracked
Delivered in 3-5 working days

Next Day Shipping
£7.95
DPD (order by 1pm Mon-Thurs)
Delivered in 1 working day

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Please note, all orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. Deliveries to Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles may take up to a day or two longer for delivery8

I'm afraid we don't currently ship outside of the UK. We are working on shipping to the Europe soon.

We despatch orders Monday - Friday (excluding bank holidays). All orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. 

We do offer a saturday delivery option. Please see this information below.

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Our next day delivery service cut off is 1pm and is available Mon - Thurs. If you order past 1pm on a Thursday your order will be despatched on the Friday and will then arrive the next working day.

We are sorry you have a problem with your order please head to our returns page where you will be able to access our returns portal.

We accept returns on orders placed within 30 days, both on full price and sale items. Simply head over to our returns page and log your returns in our returns portal. Products must unused, unwashed and in their original packaging. The cost of returning the good is the customer's responsibility. We will refund the product cost to the original payment method. We're afraid we don't currently offer exchanges.

Simply head over to our returns page and log your returns in our returns portal.

Please email sales@avery-row.com