The majority of our textile products are made at our manufacturer in southern India. They are GOTS certified and we personally audit them to ensure the working standards are to the highest quality for their team. Our knits are made in northern India while our woven maize baskets are made in China. Our cashmere products are made in Mongolia and our nylon changing bags are made in Vietnam.

Safety is considered at every stage of our design and development process. From the concept stage, we carry out detailed risk assessments and work with compliance specialists to ensure our products meet all relevant regulations. All of our materials, components and dyes are sourced under strict regulations and standards such as GOTS, GRS, REACH and OEKO-TEX. We only work with trusted factories that hold relevant safety, environmental and social audits, and follow thorough quality control procedures. Products intended for play or use as toys are tested by accredited laboratories to recognised toy safety standards, helping to ensure they are safe and suitable for little ones. This careful approach helps ensure our products are safe, reliable and trusted.

We are constantly striving to be more eco-friendly as a business. We only use GOTS (Global Organic Textile Standard) Certified Organic Cotton and GRS (Global Recycling Standard) Recycled Polyester. All of this ensures our impact on the environment is much less. Please see our 'Do Good' section for more information.

Organic cotton is really important to us. The impact that cotton production has on our environment is pretty costly. Regular cotton production uses harsh pesticides. These run off with rain water into the local rivers, contaminating water supplies and the local ecosystem. This can have a devastating effect on the health of the community and habitats. Organic cotton production doesn't use these harsh chemicals, therefore preserving a healthy, happy community and ecosystem.

Please see the specific product page for it's care instructions.

We are pleased to offer personalisation on a selection of our products. Please visit this collection which includes all products that offer our personalisation service.

When on the product page, if personalisation is available, you will see the 'Add Personalisation' section. When selected you are then prompted to choose the font, thread colour. Type the name into the text box shown - please note, this is case sensitive, so include any capitals, lowercase and punctuation characters exactly as you would like them to appear on the products. There is a 10 character limit. Then simply select the font and thread colour of your choice from the options and add to the product to your basket.

Once you have placed your order, you are unable to make further changes. However, if you have noticed an error upon receiving your email confirmation, please get in touch with our customer service team immediately and they will advise if it is possible to accommodate any changes. Unfortunately, we are unable to guarantee this.

Our products are personalised in the UK by our brilliant embroidery partner. They take care and attention to ensure the most beautiful personalisation embroidery on each product.

Please allow up to 10 working days from placing your order to the delivery of your personalised product. All personalised products are sent on a next day service and will arrive separately to any non-personalised products in your order.

Personalised products are non-refundable, so please ensure you are 100% happy with your selection of product and choice of text, font and thread colour before placing your order.

Avery Row does not accept any responsibility for returns, exchanges or refunds in the case of the customer selecting the incorrect product, inputting the incorrect text or selecting the incorrect font or colour.

Should you have an issue with your personalised product, please contact our customer care team.

Currently our personalisation service is only available in the UK. We are working hard to make it available to all International orders.

Currently, personalised orders cannot include our gift service. We are working hard to make it available.

If your order hasn't been dispatched yet then we can of course make changes to your order. Please contact us and we will do our best to assist you.

If your order hasn't been despatched yet then we can of course amend your shipping address. Please contact us and we will do our best to assist you.

Yes we do. You can enjoy 10% off* your first order with us as a welcome treat. Simply sign up to our newsletter and enjoy 10% off your first order, exclusive discounts and early access to our latest collections. *Please note, the welcome discount applies to full price items only, and cannot be used in conjunction with other discounts or offers. One per use per customer.

Yes we do. Sign up here to earn points, claim rewards or refer a friend.

If you have a voucher or discount code you add this once you are at checkout.

Yes. All transactions are secure and encrypted and we don not store any of you payment information.

Yes, we offer a digital gift card with a range of amounts.

Please contact us to request your VAT receipt and we will email this over to you.

We offer a range of UK delivery options including FREE standard shipping on order over £80.

Standard Shipping
£4.95 (free on orders over £80)
Royal Mail Tracked
Delivered in 3-5 working days

Next Day Shipping
£7.95
DPD (order by 1pm Mon-Thurs)
Delivered in 1 working day

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Please note, all orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. Deliveries to Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles may take up to a day or two longer for delivery.

We ship to the EU and internationally including Europe, Canada, Australia, New Zealand, Singapore, Hong Kong, Thailand and more. Enter your address at shipping to confirm if the product in your order is available to ship to your country. Shipping rates vary by country with taxes and duties calculated at checkout.

We dispatch orders Monday - Friday (excluding bank holidays). All orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. 

We do offer a Saturday delivery option. Please see this information below.

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Our next day delivery service cut off is 1pm and is available Mon - Thurs. If you order past 1pm on a Thursday your order will be despatched on the Friday and will then arrive the next working day.

We are sorry you have a problem with your order please head to our returns page where you will be able to access our returns portal.

We accept returns on orders placed within 30 days, both on full price and sale items. Simply head over to our returns page and log your returns in our returns portal. Products must unused, unwashed and in their original packaging. The cost of returning the good is the customer's responsibility. We will refund the product cost to the original payment method. We're afraid we don't currently offer exchanges.

Simply head over to our returns page and log your returns in our returns portal.

We offer a gift service for an additional £5 which you can add on the product page or at checkout. If you select gift service, your gift will be placed in a branded organic cotton gift bag with a beautifully designed printed gift card where you can add a special gift note.

Please email sales@avery-row.com