The majority of our textile products are made at our manufacturer in southern India. They are GOTS certified and we personally audit them to ensure the working standards are to the highest quality for their team. Our knits are made in northern India while our woven maize baskets are made in China. Our cashmere products are made in Mongolia and our nylon changing bags are made in Vietnam.

Safety is considered at every stage of our design and development process. From the concept stage, we carry out detailed risk assessments and work with compliance specialists to ensure our products meet all relevant regulations. All of our materials, components and dyes are sourced under strict regulations and standards such as GOTS, GRS, REACH and OEKO-TEX. We only work with trusted factories that hold relevant safety, environmental and social audits, and follow thorough quality control procedures. Products intended for play or use as toys are tested by accredited laboratories to recognised toy safety standards, helping to ensure they are safe and suitable for little ones. This careful approach helps ensure our products are safe, reliable and trusted.

We are constantly striving to be more eco-friendly as a business. We only use GOTS (Global Organic Textile Standard) Certified Organic Cotton and GRS (Global Recycling Standard) Recycled Polyester. All of this ensures our impact on the environment is much less. Please see our 'Do Good' section for more information.

Organic cotton is really important to us. The impact that cotton production has on our environment is pretty costly. Regular cotton production uses harsh pesticides. These run off with rain water into the local rivers, contaminating water supplies and the local ecosystem. This can have a devastating effect on the health of the community and habitats. Organic cotton production doesn't use these harsh chemicals, therefore preserving a healthy, happy community and ecosystem.

Please see the specific product page for it's care instructions.

If your order hasn't been dispatched yet then we can of course make changes to your order. Please contact us and we will do our best to assist you.

If your order hasn't been despatched yet then we can of course amend your shipping address. Please contact us and we will do our best to assist you.

Yes we do. You can enjoy 10% off* your first order with us as a welcome treat. Simply sign up to our newsletter and enjoy 10% off your first order, exclusive discounts and early access to our latest collections. *Please note, the welcome discount applies to full price items only, and cannot be used in conjunction with other discounts or offers. One per use per customer.

Yes we do. Sign up here to earn points, claim rewards or refer a friend.

If you have a voucher or discount code you add this once you are at checkout.

Yes. All transactions are secure and encrypted and we don not store any of you payment information.

Yes, we offer a digital gift card with a range of amounts.

Please contact us to request your VAT receipt and we will email this over to you.

We offer a range of UK delivery options including FREE standard shipping on order over £80.

Standard Shipping
£4.95 (free on orders over £80)
Royal Mail Tracked
Delivered in 3-5 working days

Next Day Shipping
£7.95
DPD (order by 1pm Mon-Thurs)
Delivered in 1 working day

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Please note, all orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. Deliveries to Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles may take up to a day or two longer for delivery.

We ship to the EU and internationally including Europe, Canada, Australia, New Zealand, Singapore, Hong Kong, Thailand and more. Enter your address at shipping to confirm if the product in your order is available to ship to your country. Shipping rates vary by country with taxes and duties calculated at checkout.

We dispatch orders Monday - Friday (excluding bank holidays). All orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. 

We do offer a Saturday delivery option. Please see this information below.

Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day

Our next day delivery service cut off is 1pm and is available Mon - Thurs. If you order past 1pm on a Thursday your order will be despatched on the Friday and will then arrive the next working day.

We are sorry you have a problem with your order please head to our returns page where you will be able to access our returns portal.

We accept returns on orders placed within 30 days, both on full price and sale items. Simply head over to our returns page and log your returns in our returns portal. Products must unused, unwashed and in their original packaging. The cost of returning the good is the customer's responsibility. We will refund the product cost to the original payment method. We're afraid we don't currently offer exchanges.

Simply head over to our returns page and log your returns in our returns portal.

We offer a gift service for an additional £5 which you can add on the product page or at checkout. If you select gift service, your gift will be placed in a branded organic cotton gift bag with a beautifully designed printed gift card where you can add a special gift note.

Please email sales@avery-row.com