Frequently asked questions
Your questions answered
Search our FAQs below about our products, gifting, shipping, returns, discounts and more.
About Our Products
Where are your products made?
The majority of our textile products are made are made at our manufacturer in southern India. They are GOTS certified and we personally audit them to ensure the working standards are to the highest quality for their team. Our knits are made in northern India while our woven seagrass baskets are made in Vietnam.
How do I know your products are safe?
An independent testing and certification system for textile raw materials, intermediate and end products is carried out at all stages of production. Most importantly, our supplier is certified in product class I which applies to textile items for babies and toddlers up to 3 years, which is the most stringent criteria applied, forbidding the use of harsh chemicals including as azo dyes and formaldehyde.
Are your products sustainably made?
We are constantly striving to be more eco-friendly as a business. We only use GOTS (Global Organic Textile Standard) Certified Organic Cotton and GRS (Global Recycling Standard) Recycled Polyester. Our dyes are also GOTS certified. All of this ensures our impact on the environment is much less. Please see our 'Do Good' section for more information.
What certification do you products have?
We use GOTS certified organic cotton, GOTS certified organic dyes and GRS certified recycled polyester.
Why do use organic cotton and recycled materials?
Organic cotton is really important to us. The impact that cotton production has on our environment is pretty costly. Regular cotton production uses harsh pesticides. These run off with rain water into the local rivers, contaminating water supplies and the local ecosystem. This can have a devastating effect on the health of the community and habitats. Organic cotton production doesn't use these harsh chemicals, therefore preserving a healthy, happy community and ecosystem!
How do I care for your products?
Please see the specific product page for it's care instructions.
Placing Your Order
Can I change or cancel my order?
If your order hasn't been despatched yet then we can of course make changes to your order. Please contact us and we will do our best to assist you.
Can I change the shipping address on my order?
If your order hasn't been despatched yet then we can of course amend your shipping address. Please contact us and we will do our best to assist you.
Do you offer a discount for first orders?
We do indeed! You can enjoy 10% off your first order with us as a little welcome treat. Simply subscribe to our newsletter for your code to land in your inbox.
Do you offer a rewards or friend referral program?
Coming soon!
Where do I add my voucher code?
If you have a voucher or discount code you add this once you are at checkout.
Is your payment system secure?
Yes. All transactions are secure and encrypted and we don not store any of you payment information.
Can I buy a gift card for your online store?
Yes, we offer a digital gift card with a range of amounts. Click here to purchase one today.
How can I request a VAT receipt for my order?
Please contact us to request your VAT receipt and we will email this over to you.
Shipping, Returns & Gifting
What are your UK delivery options and prices?
We offer a range of UK delivery options including FREE standard shipping on order over £70.
Standard Shipping
£4.95 (free on orders over £70)
Royal Mail Tracked
Delivered in 3-5 working days
Next Day Shipping
£7.95
DPD (order by 1pm Mon-Thurs)
Delivered in 1 working day
Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day
Please note, all orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day. Deliveries to Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles may take up to a day or two longer for delivery.
Which countries do you deliver to oursite the UK?
I'm afraid we don't currently ship outside of the UK. We are working on shipping to the Europe soon.
Can you despatch or deliver orders at the weekend?
We despatch orders Monday - Friday (excluding bank holidays). All orders placed after 1pm on a Friday, during the weekend or bank holidays will be processed and dispatched on the next working day.
We do offer a saturday delivery option. Please see this information below.
Saturday Delivery
£15.50
DPD (order by 1pm Fri)
Delivered in 1 day
What time is your next day delivery cut off?
Our next day delivery service cut off is 1pm and is available Mon - Thurs. If you order past 1pm on a Thursday your order will be despatched on the Friday and will then arrive the next working day.
I've only received part of my order or an incorrect item
We are sorry you have a problem with your order please head to our returns page where you will be able to access our returns portal.
What is your returns policy?
We accept returns on orders placed within 30 days, both on full price and sale items. Products must unused, unwashed and in their original packaging. The cost of returning the good is the customer's responsibility. We will refund the product cost to the original payment method. We're afraid we don't currently offer exchanges.
How do I return a product that is unwanted or faulty?
Simply head over to our returns page and log your returns in our returns portal.
Wholesale Orders
How can I become a stockist?
Please email sales@avery-row.com
Contact us
Can't find an answer?
Fear not! Our friendly team are on hand to help with any questions that we haven't been able to answer above. Click the button below to email us today and we will get back to you as soon as possible.
